For some service organizations, the concept of quality control may be foreign because there is no tangible product to inspect and control. The quality assurance function in a service organization may not include quality control of the service but may include quality control of any products involved in providing the service.
A service may include products that are documents such as a report, contract, or design or tangible products such as a rental car or units of blood. It may be necessary to control product quality in a service organization to ensure that the service meets customer requirements. Inspection is the process of measuring, examining, and testing to gauge one or more characteristics of a product or service and the comparison of these with specified requirements to determine conformity.
Products, processes, and various other results can be inspected to make sure that the object coming off a production line, or the service being provided, is correct and meets specifications. Auditing is part of the quality assurance function. It is important to ensure quality because it is used to compare actual conditions with requirements and to report those results to management.
An audit should be involved with the evaluation of the process and controls covering the production and verification activities. Formal management systems have evolved to direct and control organizations. There are quality management systems QMSs as well as environmental or other management systems, and each of these systems may be audited.
Quality has been defined as fitness for use, conformance to requirements, and the pursuit of excellence. Even though the concept of quality has existed from early times, the study and definition of quality have been given prominence only in the last century. Following the Industrial Revolution and the rise of mass production, it became important to better define and control the quality of products. Originally, the goal of quality was to ensure that engineering requirements were met in final products.
Later, as manufacturing processes became more complex, quality developed into a discipline for controlling process variation as a means of producing quality products. The quality profession expanded to include the quality assurance and quality audit functions. The drivers of independent verification of quality were primarily industries in which public health and safety were paramount. You can also search articles , case studies , and publications for quality assurance and quality control resources.
Rethinking Statistics For Quality Control Quality Engineer As methods used for statistical process control become more sophisticated, it becomes apparent that the required tools have not been included in courses that teach statistics in quality control. A basic description of these tools and their applications is provided. A Discussion Of The Software Quality Assurance Role Software Quality Professional The inability to identify who are actually customers limits the ability of software quality assurance engineers in the performance of their duties.
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